FAQ

How can I contact Barmani Co.?

You can email us at sales@barmani.co where our customer service team will be happy to help you. 😄

Do you ship worldwide?

Mostly worldwide, we do however have some countries locked, and if so let us know so we can check out possible solutions!

Where do you ship from?

We ship from Hong Kong ✨

Can I change or cancel my order?

As we aim to process orders as fast as possible, you must request any changes or cancellations within 12 hours of ordering as we will let orders marinade within this timeframe in case any cancellations.
All requests after this time will be denied.
Your order can be returned for a full refund after it is received.
The shipping cost must be paid for by the buyer.

What payment methods do you accept?

We have a wide variety of choices such as:
Google Pay, AMEX, Apple Pay, Visa & Mastercard and Discover.

When will my order be processed?

All orders are handled and shipped out from our partner warehouses.
Please allow extra time for your order to be processed during holidays.
We process orders between Monday through Friday.
Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day.
Please note that we don't ship on weekends.

How long will it take to receive my order?

Orders may take between 1-2 weeks on average.
During high demand holidays and seasons this will be 2-4 weeks average.

What if I don't receive my order?

If you don't receive your order within 30 days after shipping, you are eligible for a full refund.

Will I be charged with customs and taxes?

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.
Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

How do I return an item?

Please contact us at sales@barmani.co for further details.

What if the item / item's I receive are defective, incorrect or damaged?

Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
Contact us at sales@barmani.co or use our contact form.

When will I receive my refund?

All refunds will be credited to your original form of payment.
If you paid by credit or with debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.